Terms & Conditions

1.1"Company", "Synchronics", "we", "us", or "our" means Synchronics Electronics Pvt. Ltd. (CIN: U32109GJ1994PTC022233), incorporated under the Companies Act and having its registered office at 4th Floor, Lotus Enora, Opp. Rutu Villa Bunglows, 24 Mt. Main Road, New Alkapuri, Gotri, Vadodara – 390 021, Gujarat, India.

1.2"Customer" or "you" means the individual, firm, partnership, limited liability partnership, company, or other legal entity that submits equipment to the Company for repair, requests a service quotation, or engages with the Company in any capacity.

1.3"Equipment" means any industrial electronic component, sub-assembly, drive, controller, panel, or unit submitted to the Company for inspection, diagnosis, or repair.

1.4"Repair" means the diagnosis and/or remediation of a fault or defect in Equipment carried out by the Company.

1.5"Quotation" means a written estimate or proposal issued by the Company for Repair services, specifying scope, parts, and price.

1.6"Invoice" means a tax invoice issued by the Company upon completion of Repair services.

1.7These Terms constitute the entire and binding agreement between the Customer and the Company for all Repair services. By submitting Equipment for Repair or accepting a Quotation, the Customer agrees unconditionally to these Terms.

2.1The Customer warrants and represents that it is the lawful owner of the Equipment, or is duly authorised by the lawful owner to submit the Equipment for Repair and to enter into this agreement on the owner's behalf.

2.2The Customer indemnifies the Company against all claims, losses, costs, or liabilities arising from a breach of the above warranty.

2.3The Company is not responsible for verifying ownership or authority of the person submitting Equipment. Submission of Equipment constitutes a legally binding authorisation for the Company to proceed with diagnosis and Repair.

2.4If Equipment is found to be stolen, subject to a third-party lien, or submitted without proper authority, the Company shall not be liable to return such Equipment without a court order, and the Customer shall be solely liable for all consequences.

3.1The Company will use commercially reasonable skill, care, and expertise to repair Equipment in accordance with industry standards. However, the Company does not guarantee that every repair will be successful. Some Equipment may be beyond economic or practical repair due to age, unavailability of parts, extent of damage, or OEM design limitations.

3.2The Company reserves the right to decline, suspend, or refuse to repair any Equipment that it determines: (a) poses a safety hazard; (b) is beyond economical repair; (c) would require the Company to breach any applicable law or regulation; or (d) cannot be repaired to a standard acceptable to the Company.

3.3A diagnostic inspection does not guarantee that a complete Repair is possible. The Company shall communicate findings to the Customer within a commercially reasonable time.

3.4The Repair scope is limited to the fault(s) described in the Quotation or service order. Additional faults discovered during Repair will be communicated to the Customer, and additional authorisation will be sought before proceeding.

3.5The Company may engage qualified sub-contractors for specialist aspects of Repair without prior notification to the Customer, provided the Company remains responsible for the quality of such sub-contracted work.

4.1All prices are quoted in Indian Rupees (INR) exclusive of applicable GST (Goods and Services Tax), which will be charged at the prevailing rate and shown separately on the Invoice.

4.2A Quotation is valid for 30 days from the date of issue unless stated otherwise. The Company reserves the right to revise a Quotation if the Customer does not authorise work within this period, or if additional faults are discovered during Repair.

4.3Payment is due in full prior to or upon completion of Repair and before dispatch of the repaired Equipment. The Company reserves the right to withhold dispatch of Equipment until full payment — including all applicable taxes, courier, and handling charges — has been received and cleared.

4.4In the event of delayed payment beyond the agreed due date, the Company may charge interest at the rate of 18% per annum on the outstanding amount from the due date to the date of actual payment, without prejudice to any other rights or remedies.

4.5The Customer is liable for all bank charges, transaction fees, or exchange losses incurred in processing payments from outside India.

4.6If the Customer declines to authorise a Repair after a diagnostic inspection has been performed, a diagnostic service charge (as communicated to the Customer at the time of job acceptance) shall be payable before the Equipment is returned.

4.7All prices on the Company's website, promotional materials, and verbal communications are indicative only and are not binding until confirmed in writing via a formal Quotation.

5.1The Customer is responsible for all inbound shipping costs, packaging, insurance, and risk of loss or damage during transit to the Company's facility.

5.2Risk in Equipment passes to the Company upon physical receipt and signing of a delivery acknowledgement at the Company's facility. Risk reverts to the Customer upon handover to the outbound carrier.

5.3The Company shall not be liable for Equipment that is damaged, lost, or destroyed during inbound transit. The Customer must adequately insure all shipments.

5.4The Company shall use reasonable care in packaging repaired Equipment for return dispatch. However, the Company shall not be liable for damage occurring during outbound transit. Customers requiring additional packaging or insurance must request and pay for it in advance.

5.5The Customer must notify the Company in writing within 48 hours of receiving repaired Equipment if any transit damage is apparent. Failure to do so shall constitute acceptance of the Equipment in good condition.

6.1The Company provides a standard warranty of 6 (six) months on all completed Repairs. This warranty is governed exclusively by the Company's Warranty Policy, which is available at synchronics.co.in/warranty-policy/ and is incorporated herein by reference.

6.2The warranty covers defects in workmanship directly attributable to the Company's Repair. It does not cover: (a) damage caused by the Customer or any third party after dispatch; (b) faults in components or circuits not repaired by the Company; (c) misuse, incorrect installation, wrong supply voltage, or environmental damage; or (d) any of the conditions listed as void conditions in the Warranty Policy.

6.3The Company's warranty obligation is limited to re-repair or, at the Company's sole discretion, refund of the repair charge. The Company's liability under warranty shall not exceed the amount paid for the original Repair.

6.4Extended warranty plans are available and are subject to their own specific terms as described on the Company's website.

7.1The Customer acknowledges that the Company holds the Equipment only for the purpose of performing the Repair and for a reasonable period thereafter for the Customer to arrange collection or delivery.

7.2If the Customer fails to collect repaired Equipment or arrange return dispatch within 30 days of the Company's notification of completion, the Company may charge a storage fee of ₹100 per day per unit (or such amount as communicated to the Customer).

7.3If Equipment remains uncollected for 90 days after notification of completion (whether repair is complete or Customer has declined the Repair), or if the Customer fails to respond to communications within 60 days, the Equipment shall be deemed abandoned. The Company reserves the right to dispose of, disassemble, or recycle abandoned Equipment without further notice and without liability to the Customer.

7.4The Company shall have a lien over all Equipment in its possession until all outstanding amounts (repair charges, diagnostic fees, storage, courier, and taxes) are paid in full.

8.1The Company agrees to maintain the confidentiality of the Customer's proprietary information disclosed during the course of Repair engagements and to use it solely for the purpose of performing the Repair.

8.2The Customer acknowledges that the Company may retain generic technical knowledge, repair methodologies, and fault pattern information gained during Repair for internal knowledge-base purposes, without identifying the Customer or disclosing Equipment-specific details to third parties.

8.3The Company may be required to disclose information to regulatory authorities, courts, or tax authorities as required by applicable Indian law, and such disclosure shall not constitute a breach of confidentiality.

9.1All intellectual property in the Company's repair methodologies, processes, diagnostic procedures, reverse-engineered schematics, tooling, software, and documentation remains the exclusive property of the Company.

9.2The Company's website content, including all text, images, logos, graphics, and materials, is protected by copyright and other intellectual property laws. Reproduction or use without written consent is prohibited.

9.3Brand names, OEM model numbers, and trademarks referenced on the Company's website are the property of their respective manufacturers and are used solely for identification purposes. No endorsement or affiliation is implied.

10.1The Company's total liability to the Customer — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall in no event exceed the amount paid by the Customer for the specific Repair giving rise to the claim, as stated on the relevant Invoice.

10.2The Company shall not be liable for any indirect, consequential, special, incidental, or punitive damages, including but not limited to: loss of production, loss of profits, loss of revenue, loss of data, business interruption, or damage to other equipment connected to the repaired unit, howsoever arising.

10.3The Company shall not be liable for any failure to perform its obligations under these Terms arising from circumstances beyond its reasonable control, including but not limited to: acts of God, floods, fire, earthquake, pandemic, war, civil unrest, power failure, acts of government, labour disputes, or unavailability of parts from OEM supply chains.

10.4Nothing in these Terms shall limit or exclude liability for: (a) death or personal injury caused by the Company's proven negligence; or (b) any liability that cannot be excluded or limited under applicable Indian law.

10.5The Customer is solely responsible for ensuring that repaired Equipment is appropriate and safe for its intended application, and for implementing adequate safety systems, redundancy, and testing before returning the Equipment to service.

The Customer agrees to fully indemnify, defend, and hold harmless the Company, its directors, officers, employees, agents, contractors, and affiliates from and against any and all claims, liabilities, losses, damages, costs (including reasonable legal fees), and expenses arising from or in connection with: (a) the Customer's breach of these Terms; (b) the Customer's misrepresentation of ownership or authority over the Equipment; (c) any personal injury or property damage caused by the Customer's misuse of repaired Equipment; or (d) any claim by a third party arising from the Customer's use of the repaired Equipment.

12.1The Company shall not be liable for any delay or failure to perform its obligations under these Terms if such delay or failure results from any cause beyond the Company's reasonable control, including but not limited to: acts of God, natural disasters, national emergencies, epidemics or pandemics, war, terrorism, civil disturbance, government actions or restrictions, power outages, disruption to telecommunications or internet services, industrial action, or unavailability of components from international or domestic supply chains.

12.2In the event of a force majeure event, the Company shall notify the Customer in writing as soon as practicable. The Company's obligations shall be suspended for the duration of the force majeure event, and the timeline for Repair shall be extended accordingly. If a force majeure event continues for more than 60 days, either party may terminate the service engagement without penalty, subject to the Customer paying for work performed up to the date of termination.

13.1These Terms and all matters arising from them shall be exclusively governed by and construed in accordance with the laws of India, including the Indian Contract Act, 1872, the Consumer Protection Act, 2019 (to the extent applicable to business customers), the Information Technology Act, 2000, and all other applicable statutes.

13.2In the event of any dispute, controversy, or claim arising out of or in connection with these Terms, or the breach, termination, or invalidity thereof, the parties agree to first attempt to resolve the matter through good-faith negotiation within 15 days of written notice of the dispute.

13.3If the dispute cannot be resolved through negotiation within 15 days, it shall be referred to and finally resolved by binding arbitration under the Arbitration and Conciliation Act, 1996 (India), as amended. The arbitration shall be conducted by a sole arbitrator mutually agreed upon by the parties, or failing agreement, appointed in accordance with the said Act. The seat and venue of arbitration shall be Vadodara, Gujarat, India. The language of the arbitration shall be English. The arbitral award shall be final and binding on both parties.

13.4The courts of Vadodara, Gujarat, India shall have exclusive jurisdiction over all matters not subject to arbitration, and the Customer irrevocably submits to such jurisdiction.

14.1These Terms, together with the Warranty Policy at synchronics.co.in/warranty-policy/ and any Quotation or Invoice issued by the Company, constitute the entire agreement between the parties regarding Repair services and supersede all prior representations, negotiations, understandings, and agreements — whether oral or written — relating to the same subject matter.

14.2No oral representation, promise, or warranty by any employee or agent of the Company shall be binding unless confirmed in writing by a director or authorised signatory of the Company.

14.3If any provision of these Terms is found to be invalid, unlawful, or unenforceable under applicable law, that provision shall be severed and the remaining provisions shall continue in full force and effect.

14.4The Company's failure to enforce any provision of these Terms on any occasion shall not constitute a waiver of the Company's right to enforce that provision on any future occasion.

15.1The Company reserves the right to amend these Terms at any time by posting the updated version at synchronics.co.in/terms-conditions/. The Customer's continued use of the Company's services after such amendment constitutes acceptance of the revised Terms.

15.2No amendment, modification, or variation of these Terms shall be effective unless made in writing and signed by an authorised representative of the Company. Customer-issued purchase orders, terms and conditions, or standard forms shall not override or amend these Terms unless expressly agreed in writing by the Company.