Privacy Policy
How Synchronics collects, uses, and protects your personal information — governed by Indian data protection law.
Effective Date: March 17, 2026
At Synchronics Electronics Pvt. Ltd., we are committed to protecting your privacy and handling your personal information with transparency and care. This Policy explains what data we collect, why we collect it, how we use and protect it, and what rights you have. This Policy is issued in compliance with Indian data protection law including the Digital Personal Data Protection Act, 2023 (DPDPA) and the IT (Reasonable Security Practices) Rules, 2011.
1.About This Policy
This Privacy Policy ("Policy") is published by Synchronics Electronics Pvt. Ltd. ("Synchronics", "we", "us", or "our"), having its registered office at 4th Floor, Lotus Enora, Opp. Rutu Villa Bunglows, 24 Mt. Main Road, New Alkapuri, Gotri, Vadodara – 390 021, Gujarat, India. This Policy applies to all personal data collected through our website at synchronics.co.in, through our repair service engagement process, through communications channels (telephone, email, WhatsApp), and through any other interaction with us. This Policy is issued in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Digital Personal Data Protection Act, 2023 (DPDPA), and other applicable Indian laws. By using our website or engaging our services, you consent to the collection and use of your information as described in this Policy.
2.Information We Collect
We collect the following categories of information: (a) Identity Data — full name, designation, company name, GST number; (b) Contact Data — postal address, email address, phone numbers, WhatsApp number; (c) Equipment Data — details of the industrial equipment submitted for repair, including brand, model, serial number, fault description, and customer-supplied documentation; (d) Transaction Data — repair quotations accepted, invoice records, payment details (excluding sensitive financial data such as card numbers, which we do not store); (e) Technical Data — IP addresses, browser type, operating system, referring URLs, and session data collected automatically when you visit our website; (f) Communication Data — emails, web enquiry forms, WhatsApp messages, and call records related to your service engagement; (g) Marketing Data — your preferences regarding receiving marketing communications and your newsletter subscription status. We do not knowingly collect sensitive personal data (as defined under DPDPA 2023) unless strictly necessary and with your explicit consent.
3.How We Use Your Information
We use your information to: (a) process and fulfil repair service requests and respond to enquiries; (b) issue Quotations, Invoices, warranty certificates, and repair reports; (c) communicate with you about the status of your repair job; (d) process payments and maintain financial records as required by Indian tax and accounting laws (including under the Companies Act, 2013 and the GST Act, 2017); (e) send you service updates, newsletters, promotional offers, and new service announcements where you have opted in or where permitted under applicable law; (f) improve our website, services, and customer experience through analysis of aggregated, anonymised usage data; (g) comply with legal obligations, regulatory requirements, or court orders; (h) detect, prevent, and investigate fraud, security breaches, and misuse of our services; and (i) maintain internal technical knowledge-base records derived from repair work (without identifying individual customers in published content). We will not use your personal data for purposes other than those described in this Policy without your prior consent, except where required by law.
4.Legal Basis for Processing
We process your personal data on one or more of the following lawful bases: (a) Consent — where you have provided explicit consent for a specific use (e.g., newsletter subscription); (b) Contract — where processing is necessary to perform a contract for repair services with you, or to take steps at your request prior to entering into such a contract; (c) Legal Obligation — where processing is necessary to comply with applicable Indian laws, including tax, accounting, and corporate governance requirements; (d) Legitimate Interests — where processing is necessary for our legitimate business interests, provided these are not overridden by your data protection rights. Our legitimate interests include: maintaining service quality records, fraud prevention, internal reporting, improving our repair methodologies, and direct marketing to existing customers.
5.Sharing of Information
We do not sell, rent, or commercially exploit your personal data to third parties. We may share your data with: (a) Logistics and courier partners — solely for the purpose of shipping Equipment; (b) Payment processors and banking partners — to facilitate payment collection; (c) Cloud infrastructure and hosting providers — to store data on servers, subject to data processing agreements with those providers; (d) IT and software service providers — who assist us in operating our website and CRM systems, bound by confidentiality obligations; (e) Professional advisors — including auditors, legal counsel, and accountants, subject to professional confidentiality obligations; (f) Regulatory authorities, courts, and government bodies — as required under applicable Indian law or pursuant to a valid legal order or summons. We require all third-party service providers to maintain the confidentiality and security of your information and to use it only for the specific purposes for which it is shared.
6.Data Retention
We retain your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Specifically: (a) Customer and transaction records (invoices, job sheets, correspondence) are retained for a minimum of 8 years in compliance with the Companies Act, 2013 and GST Act, 2017 record-keeping requirements; (b) Website usage data and analytics are retained for up to 26 months; (c) Marketing preferences and newsletter data are retained until you withdraw consent; (d) Warranty records are retained for the duration of the warranty period plus 2 years. After retention periods expire, data is securely deleted or anonymised. The Company reserves the right to retain data for longer periods where required by law, or for the establishment, exercise, or defence of legal claims.
7.Security of Information
We implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include: (a) HTTPS/TLS encryption for all data transmitted via our website; (b) Encrypted database storage on Railway cloud infrastructure with access controls; (c) Role-based access control — only authorised personnel with a legitimate business need can access your data; (d) Regular security reviews and vulnerability assessments of our digital systems; (e) Physical security controls at our facilities where data is processed. While we take all reasonable precautions, no method of data transmission or storage is 100% secure. We cannot guarantee absolute security, and any transmission of data to us is at your own risk. In the event of a data breach that is likely to result in a risk to your rights or interests, we will notify you and the relevant authorities as required by the DPDPA, 2023.
8.Cookies & Website Analytics
Our website uses cookies and similar tracking technologies to enhance your browsing experience and to collect usage analytics. Cookies we may use include: (a) Strictly Necessary Cookies — required for the website to function (session management, security). These cannot be disabled. (b) Analytics Cookies — used by tools such as Google Analytics to understand how visitors use the website (pages visited, time on site, referral source). Data is anonymised and aggregated. (c) Marketing Cookies — used to track effectiveness of advertising campaigns, where applicable. You may control non-essential cookies through your browser settings or through any cookie consent banner displayed on our website. Disabling cookies may affect certain website functionality. By continuing to use our website after dismissing the cookie consent notice, you consent to our use of cookies as described here.
9.Third-Party Communications (WhatsApp & Email)
We use WhatsApp Business (operated by Meta Platforms, Inc.) to communicate with customers who opt in to WhatsApp communications. By providing your WhatsApp number and engaging with us via WhatsApp, you consent to Meta's processing of your phone number and message content for delivery purposes. We store only the delivery confirmation logs and the substance of communications necessary for service support and internal tracking. Meta's WhatsApp Business Privacy Policy governs Meta's own data use. We use transactional email services to deliver quotations, invoices, repair updates, and OTP verifications. Email content is processed by our email service provider solely for delivery and spam prevention purposes. We do not send unsolicited bulk emails. All marketing emails include an unsubscribe link.
10.Your Rights Under the DPDPA, 2023
Under the Digital Personal Data Protection Act, 2023 and applicable Indian privacy regulations, you have the following rights regarding your personal data: (a) Right of Access — the right to obtain confirmation of whether we process your personal data and to receive a copy; (b) Right to Correction — the right to request correction of inaccurate or incomplete personal data; (c) Right to Erasure — the right to request deletion of your personal data, subject to our legal retention obligations; (d) Right to Withdraw Consent — the right to withdraw consent for marketing communications at any time; (e) Right to Grievance Redressal — the right to have your grievances addressed by our designated Data Protection Officer. To exercise any of these rights, contact us in writing at email@synchronics.co.in. We will respond within the timeframes prescribed by applicable law. Please note that some rights may be limited by our legal obligations to retain certain records under Indian law (e.g., GST, Companies Act).
11.Links to Third-Party Websites
Our website may contain links to third-party websites, including manufacturer websites, logistics partners, or industry resources. These links are provided for informational convenience only. Synchronics is not responsible for the privacy practices, content, or security of any third-party website. We encourage you to read the privacy policy of any website you visit via a link from our platform. The presence of a link does not constitute endorsement of the linked website or its content.
12.Disclaimer of Liability for Website Use
Our website is provided on an "as is" and "as available" basis without warranty of any kind, express or implied. Synchronics does not warrant that the website will be continuously available, uninterrupted, error-free, or free from viruses or other harmful components. Synchronics shall not be liable for any direct, indirect, incidental, or consequential loss arising from your use of or reliance upon the website, its content, or any services accessed through it. The technical specifications, pricing, and service descriptions on our website are for informational purposes only and do not constitute a binding offer. Synchronics reserves the right to change, update, or remove website content at any time without notice.
13.Intellectual Property Rights
All content on this website — including but not limited to text, graphics, logos, images, audio clips, video, data compilations, software, and the selection and arrangement thereof — is the exclusive property of Synchronics Electronics Pvt. Ltd. or its licensed content providers and is protected under applicable Indian and international intellectual property laws, including the Copyright Act, 1957 (India) and the Trade Marks Act, 1999 (India). Unauthorised reproduction, distribution, modification, public display, or commercial exploitation of any content from this website is strictly prohibited and may result in civil and criminal liability. Brand names and trademarks of third-party manufacturers referenced on this website remain the exclusive property of their respective owners and are used solely for product identification purposes.
14.Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or regulatory guidance. The updated Policy will be posted on our website with a revised effective date. For material changes that significantly affect your rights, we will notify affected individuals via email where we hold valid contact details. Your continued use of our website or services after a Policy update constitutes your acceptance of the revised Policy. We encourage you to periodically review this Policy at synchronics.co.in/privacy-policy/.
15.Governing Law & Grievance Redressal
This Privacy Policy and all matters relating to it shall be governed by the laws of India, including the Information Technology Act, 2000, the IT (Amendment) Act, 2008, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023. Any disputes arising from this Policy shall be subject to the exclusive jurisdiction of the courts in Vadodara, Gujarat, India. Our designated Grievance Officer for data privacy matters is reachable at: email@synchronics.co.in / +91-704-308-4455. We will acknowledge privacy grievances within 5 business days and endeavour to resolve them within 30 days as required under applicable Indian law.
Privacy Enquiries & Grievances
For any data privacy queries, requests to exercise your rights, or grievances, contact our Grievance Officer. Address correspondence to: Grievance Officer, Synchronics Electronics Pvt. Ltd., 4th Floor, Lotus Enora, Opp. Rutu Villa Bunglows, 24 Mt. Main Road, New Alkapuri, Gotri, Vadodara – 390 021, Gujarat, India.
Get Your Equipment
Back in Action — Fast
Send us your faulty industrial electronics. Our engineers will diagnose it and provide a detailed quote within 24 hours — with no obligation to proceed.
Free Evaluation
No obligation
48hr Turnaround
Fastest in India
6-Month Warranty
Every repair
No Fix, No Charge
Zero risk policy
Pan-India Pickup
Doorstep service