Back Office Executive - Sales

About the Role

Key Responsibilities

• 1Manage high-volume incoming and outgoing customer calls with professional communication, addressing inquiries about repair services, quotations, and service timelines
• 2Process and prepare sales documentation including proforma invoices, quotations, work orders, and service agreements with accuracy and attention to detail
• 3Handle customer escalations professionally and diplomatically, finding solutions while maintaining service quality standards and client relationships
• 4Coordinate with technical teams to provide accurate status updates to customers and ensure timely delivery of repair services
• 5Maintain comprehensive email communication logs and customer records, ensuring all documentation is organized, accessible, and compliant with company procedures
• 6Support sales team with administrative tasks including order processing, follow-ups, and customer database management
• 7Identify opportunities to improve processes and customer experience through feedback and collaboration with colleagues

Requirements

• Minimum 3+ years of experience in back office or customer service roles within the service industry
• Proven ability to handle 50+ customer calls daily while maintaining professionalism and accuracy
• Strong knowledge of sales terminology including proforma invoices, quotations, work orders, and service agreements
• Excellent written and verbal communication skills in English with professional presentation standards
• Experience with email management systems and CRM tools (or willingness to learn quickly)
• Demonstrated capability in negotiation, customer handling, and conflict resolution
• Strong organizational skills with ability to manage multiple priorities and deadlines simultaneously

Skills Required