COMPUSTEP Repair Services India

Yes. Synchronics Electronics repairs the full Compustep product range across all hardware generations - PLCs, I/O modules, communication interfaces, memory cards, HMI boards, and power supplies. We offer PAN India door pickup from Mumbai, Delhi, Pune, Chennai, Hyderabad, Ahmedabad, Bangalore, Kolkata, and all metro and tier-2 cities. All repairs are processed at our main facility in Vadodara, Gujarat, where we maintain Compustep diagnostic test beds and spare component inventory.

For standard Compustep component failures (relay faults, capacitor replacement, firmware reloads), Synchronics delivers repairs within 5-7 working days including transit time. Complex diagnostics involving circuit tracing, custom firmware debugging, or multi-module reconstruction may require 10-14 days. We offer express 48-hour service for critical production shutdowns affecting Indian textile mills, automotive suppliers, and pharma manufacturers. Customers receive daily status updates via email and phone.

Yes. Synchronics specializes in Compustep firmware extraction and reconstruction. If your PLC's flash memory is readable, we extract the compiled program code and restore it to replacement hardware. If the original program is lost, we work with your system integrator or original equipment documentation to reconfigure your Compustep controller. We maintain secure data handling protocols and provide memory backup files on USB for your records. This is critical for Indian manufacturers managing legacy installations built 15+ years ago.

Synchronics provides 12 months parts and labor warranty on all repaired Compustep equipment. If a repaired module fails within 12 months due to our workmanship, we repair or replace it free of charge. We replace only the failed component - if a capacitor we installed fails, we replace that capacitor; if a relay we restored fails, we replace that relay. Emergency field support and spare module loans are available on request for critical production lines. Warranty covers normal industrial use but excludes damage from external surges, mechanical impact, or improper installation.

Synchronics identifies counterfeit ICs and substandard capacitors using specialized testing equipment and component sourcing databases. We source genuine replacements from authorized electronics distributors and Compustep-compatible suppliers certified for industrial use. For obsolete Compustep components no longer manufactured (common after 15-20 years), our engineers evaluate equivalent modern ICs rated for identical temperature, voltage, and frequency specifications. We document all substitutions and provide technical justification. This is vital for Indian plants operating inherited Compustep hardware that cannot be easily replaced due to cost or production scheduling constraints.

Pack the unit securely and courier it to our Vadodara workshop. Include a note with the fault description and your contact details. We will log it into our system and WhatsApp you a job number within 24 hours of receipt. Doorstep pickup is available in Vadodara, Ahmedabad, Surat, Mumbai, and Pune.

Repair cost depends on the model and the fault. We offer a free diagnosis — once we identify the fault, we provide a fixed quotation before proceeding. Typical repairs cost 20–40% of the new unit price. We will never repair without your approval.

All repaired units carry a 6-month comprehensive warranty covering the same fault and related issues. If the fault recurs within the warranty period, we repair it free of cost.

Yes. If we cannot repair your COMPUSTEP unit after diagnosis, you pay only the diagnosis fee (₹500–₹1,500 depending on the product). The unit is returned to you at no additional charge.