COMPUTER PROCESS Repair Services India

Yes. Synchronics repairs the full Computer Process product range including CP-Series controllers, CPNET networking modules, CP-IO distributed I/O blocks, CPView HMI terminals, and CP-PSU power supplies. We offer PAN India door pickup from Mumbai, Delhi, Pune, Chennai, Hyderabad, Ahmedabad, Bangalore, and all other major cities. All repairs are performed at our fully equipped facility in Vadodara, Gujarat, with same-day diagnostics and typical 5-7 day turnaround including parts sourcing.

Our technicians connect Computer Process controllers to our JTAG debug station and read the flash memory status. We can identify whether corruption is in the bootloader, application firmware, or data storage sectors. If recovery is possible, we reload the firmware using the original Computer Process recovery tools. If not, we perform targeted sector re-programming and test boot sequence before return. We maintain a firmware library for CP-200, CP-300, CP-500, and CP-1000 series going back to 2010 versions.

Yes. Indian monsoon humidity and voltage fluctuations cause significant failures in CP-PSU modules and controller power input circuits. Synchronics has invested in humidity-controlled test chambers and precision voltage regulation equipment to simulate monsoon-season power quality issues. We test all power supplies at 85% to 110% of nominal voltage with load, verify ripple performance, and recommend surge protection upgrades to your plant infrastructure. Most CP-PSU repairs involve capacitor replacement, transformer testing, and full load validation.

CPNET Ethernet module faults often involve port IC damage, protocol stack failure, or firmware incompatibility with your SCADA system. Synchronics uses genuine Computer Process network test cards and protocol analyzers to isolate the fault. We maintain a hardware repair lab with replacement port ICs and can perform targeted component-level repair. Software issues are resolved by firmware reload and protocol re-configuration. We test all repaired CPNET modules against multiple SCADA platforms before return.

Synchronics maintains a stock of common replacement components including CP-PSU modules, CPNET Ethernet cards, optoisolators for CP-IO blocks, and miscellaneous IC components. For complete module replacements or long-lead items, we can source directly from European suppliers within 5-7 business days. We offer both repair and replacement options depending on cost-benefit analysis. Contact our spare parts team at Vadodara for availability and pricing of specific Computer Process modules.

Pack the unit securely and courier it to our Vadodara workshop. Include a note with the fault description and your contact details. We will log it into our system and WhatsApp you a job number within 24 hours of receipt. Doorstep pickup is available in Vadodara, Ahmedabad, Surat, Mumbai, and Pune.

Repair cost depends on the model and the fault. We offer a free diagnosis — once we identify the fault, we provide a fixed quotation before proceeding. Typical repairs cost 20–40% of the new unit price. We will never repair without your approval.

All repaired units carry a 6-month comprehensive warranty covering the same fault and related issues. If the fault recurs within the warranty period, we repair it free of cost.

Yes. If we cannot repair your COMPUTER PROCESS unit after diagnosis, you pay only the diagnosis fee (₹500–₹1,500 depending on the product). The unit is returned to you at no additional charge.