EASTERN ELECTRONICS Repair Services India

Yes. Synchronics repairs the full Eastern Electronics product range—soft starters, AC/DC drives, PLC modules, power factor controllers, and automation interfaces. We offer PAN India door pickup from Mumbai, Delhi, Pune, Ahmedabad, Chennai, Hyderabad, Kolkata, and Bangalore. All repairs are performed at our 5,000 sq-ft ISO 9001-certified facility in Vadodara, Gujarat. Standard turnaround is 5-7 working days; express service available for critical plant downtime.

Eastern Electronics soft starters (EESS series) take 4-6 working days for standard repair including thyristor replacement, thermal testing, and full functional commissioning. If spare thyristor modules are in stock, we often complete repairs within 48 hours. We perform burn-in testing at 1.2x rated motor current for 8 hours before release. All repairs include 12-month warranty against component failure.

Yes. We maintain archival firmware images for all EEAD drive models (500W through 5 kW range). Our technicians can reload bootloader code, reprogram control parameters, and validate communication via Modbus RTU or CANopen. We also perform vector tuning and current loop calibration if your motor nameplate and load characteristics are provided. Cost is Rs 3,500-5,500 depending on programming complexity.

First, verify the RJ-45 connector is fully seated and the green activity LED on the port blinks. Check if your PLC backup battery (typically 3.6V lithium coin cell) has drained—EEPLC units lose Ethernet configuration when battery voltage drops below 2.5V. If the LED remains dark, the communication port likely has ESD damage or a burned-out surge protection diode. Ship the module to Synchronics for diagnosis; we typically identify and repair port faults within 3 working days.

Send the drive nameplate (voltage, current, HP rating), a description of the fault (error codes, thermal trips, jerky motion), and your PLC or control system documentation showing the drive configuration parameters if available. If the drive was custom-programmed or tuned for a specific mill gearbox, include commissioning notes or printouts of firing angle settings and current ramp times. This helps our engineers validate repairs match your original plant specifications rather than factory defaults.

Pack the unit securely and courier it to our Vadodara workshop. Include a note with the fault description and your contact details. We will log it into our system and WhatsApp you a job number within 24 hours of receipt. Doorstep pickup is available in Vadodara, Ahmedabad, Surat, Mumbai, and Pune.

Repair cost depends on the model and the fault. We offer a free diagnosis — once we identify the fault, we provide a fixed quotation before proceeding. Typical repairs cost 20–40% of the new unit price. We will never repair without your approval.

All repaired units carry a 6-month comprehensive warranty covering the same fault and related issues. If the fault recurs within the warranty period, we repair it free of cost.

Yes. If we cannot repair your EASTERN ELECTRONICS unit after diagnosis, you pay only the diagnosis fee (₹500–₹1,500 depending on the product). The unit is returned to you at no additional charge.