GRAFIX Repair Services India
GRAFIX specializes in industrial graphics terminals, HMI systems, and process automation controllers for demanding manufacturing environments. Founded in 1983, GRAFIX has built a reputation for rugged operator interfaces and real-time control solutions across automotive, pharmaceuticals, food processing, and chemical sectors globally. GRAFIX equipment is widely deployed across Indian manufacturing plants, particularly in automotive component suppliers and large-scale process industries in Gujarat, Maharashtra, and Tamil Nadu.
GRAFIX specializes in industrial graphics terminals, HMI systems, and process automation controllers for demanding manufacturing environments. Founded in 1983, GRAFIX has built a reputation for rugged operator interfaces and real-time control solutions across automotive, pharmaceuticals, food processing, and chemical sectors globally. GRAFIX equipment is widely deployed across Indian manufacturing plants, particularly in automotive component suppliers and large-scale process industries in Gujarat, Maharashtra, and Tamil Nadu.
Synchronics Electronics has been repairing GRAFIX HMI terminals, graphics controllers, and automation interface modules since 2001. We specialize in GRAFIX TouchScreen series, ProControl industrial computers, and DataViz visualization systems — the three primary product families in our certified repair catalog. Our 180+ engineers understand GRAFIX firmware architectures, touchscreen calibration failures, and serial communication protocol issues that plague field installations. Indian manufacturers trust Synchronics for fast GRAFIX diagnostics, spare component sourcing, and same-day turnaround on non-component repairs.
Certified GRAFIX HMI, graphics terminal, and industrial PC repair across all Indian manufacturing sectors.
GRAFIX Equipment We Repair — By Category
GRAFIX Product Lines We Repair
Our engineers are trained on the full GRAFIX product range. Below are the major product families we service.
GRAFIX TouchScreen Series
Industrial touchscreen HMI terminals with integrated Windows CE or Linux OS for factory floor control and operator monitoring. Common failures include unresponsive touch panels, LCD backlight degradation, resistive film wear, and serial port communication dropout.
GRAFIX ProControl Industrial PCs
Compact fanless industrial computers for embedded automation, process visualization, and real-time data logging in harsh factory environments. Typical repair issues: motherboard capacitor failure, CompactFlash memory corruption, Ethernet port burnout, and BIOS/firmware recovery.
GRAFIX DataViz Controller Modules
Real-time graphics rendering and data acquisition modules for production monitoring dashboards. Common faults include voltage regulator IC failure (causing screen freeze), analog input card degradation, CAN bus isolation transformer burnout, and SD card read/write errors.
Why Choose Synchronics for GRAFIX Repairs?
PCB-Level Expertise
We repair down to the component level — not just swap boards. Our engineers identify root causes, replace failed IGBTs, capacitors, processors, and gate drivers on GRAFIX equipment.
Fast Turnaround
Standard 7–10 working days. Express 3–5 days available for critical breakdowns. Emergency same-day/next-day service for unplanned downtime.
6-Month Warranty
Every repaired unit ships with a 6-month comprehensive warranty on parts and labour. Our repair success rate is over 94% across all brands.
All-India Service
Couriered repairs accepted from any city in India. Doorstep pickup available in Vadodara, Mumbai, Pune, Ahmedabad, Surat, Chennai, and more.
Common GRAFIX Equipment Faults We Fix
Based on 30+ years of repair data, these are the most frequent failure modes we see in GRAFIX equipment arriving at our workshop.
- ✓Touchscreen unresponsiveness or phantom touch input — Resistive film degradation or calibration drift in GRAFIX TS series. Caused by repeated flex stress, humidity ingress, or factory floor chemical exposure near paint booths or washdown areas.
- ✓LCD backlight failure or dimness with boot-up — Electrolytic capacitors in the CCFL inverter circuit aging prematurely in high-temperature zones (near furnaces, ovens, or unventilated control cabinets in Indian textile and foundry plants).
- ✓GRAFIX ProControl boots to BIOS loop or corrupted Windows CE startup — CompactFlash card bit rot or motherboard BIOS EEPROM failure. Common after power surges from poorly grounded factory electrical switchgear or after unexpected UPS cutoffs in Indian pharma and food plants.
- ✓Serial port (RS-232/RS-485) communication timeout with downstream PLCs — Input/output isolation transformer burned out due to unshielded cable runs in metalworking and welding shops. Magnetron interference from industrial RF heaters degrades differential signaling on long GRAFIX-to-device cables.
- ✓GRAFIX DataViz controller shows E-04 or E-06 error codes on boot — Analog input card AD converter chip failure or software watchdog timeout. Occurs when DAC reference voltage regulators (LM317/LM7815 series) age and drift in high-humidity Indian coastal plants (Kandla, Jawaharlal, Chennai ports).
- ✓Ethernet connectivity drops intermittently; ping timeouts to GRAFIX HMI — RJ-45 jack solder joints cracked under vibration (stamping lines, textile looms), or Ethernet PHY chip overheating in unventilated panel enclosures. Industrial Ethernet noise from nearby VFD motor drives couples into unshielded Cat-5 cable.
How We Repair Your GRAFIX Unit
Receive & Log
Your unit is logged into our tracking system with a unique job number. You receive WhatsApp / email updates at every stage.
Fault Diagnosis
Board-level diagnosis using oscilloscopes, LCR meters, and thermal cameras. Root cause identified before any repair begins.
Component Repair
Faulty ICs, capacitors, MOSFETs, IGBTs, and gate drivers replaced with genuine or equivalent-spec components.
Full-Load Test
Unit tested under rated load with original or equivalent motor. All parameters verified. 6-month warranty issued.
Industries Using GRAFIX Equipment
We serve plant maintenance teams across all major industries where GRAFIX automation is deployed.
Frequently Asked Questions — GRAFIX Repairs
Do you repair GRAFIX equipment anywhere in India?+
Yes. Synchronics Electronics repairs the complete GRAFIX product range — TouchScreen HMI terminals, ProControl industrial PCs, and DataViz controller modules. We offer PAN-India door-to-door pickup and same-facility repair in Vadodara, Gujarat from Mumbai, Delhi, Pune, Bangalore, Hyderabad, Chennai, Ahmedabad, Kolkata, and 50+ other Indian cities. Most repairs ship back within 5-7 business days.
Can you repair my GRAFIX TS-2100 touchscreen if the LCD is cracked or the resistive film is damaged?+
Yes. Synchronics stocks OEM-grade replacement LCD panels and resistive touch film assemblies for GRAFIX TS-1500, TS-2100, and TS-3000 series. We perform board-level repair of the touch controller IC if needed, recalibrate the touch matrix using GRAFIX factory firmware, and test the unit under production-like conditions before shipment. Typical cost is 30-40% lower than buying a new unit.
What is the average repair turnaround time for GRAFIX industrial computers?+
For GRAFIX ProControl PCs, diagnostics take 1-2 business days. Component-level repairs (motherboard capacitor replacement, CompactFlash recovery, Ethernet PHY replacement) take 3-5 days. Firmware reload and burn-in testing add 2 additional days. Rush service is available for automotive OEM clients with scheduled production lines; we can deliver 48-hour turnaround for 25-30% premium. All repairs include 6-month warranty on parts and labor.
We have GRAFIX DataViz E-04 error codes appearing randomly on our pharmaceutical production line. What causes this and how do you fix it?+
E-04 typically indicates analog input channel failure or watchdog timer reset due to voltage regulator drift in the DataViz power supply. This is common in high-humidity GMP facilities. Synchronics performs in-circuit ESR testing of electrolytic capacitors, replaces aged regulators (LM7815, LM317, or MAX232 series), recalibrates the 16-bit ADC, and runs 4-hour continuous loop testing before release. We also provide datasheet and schematic documentation so your process control engineer can monitor component health during future preventive maintenance cycles.
How do I prevent serial communication timeouts between my GRAFIX TouchScreen and Siemens S7-1200 PLC?+
First, ensure you are using shielded twisted-pair cable (Cat-6a or industrial-grade Lapp ETHERLINE) with proper 120-ohm termination resistors at both ends if your run exceeds 30 meters. Second, verify cable routing — do not run RS-232/RS-485 lines parallel to VFD motor cables; separation of 30cm is minimum. Third, add ferrite core chokes (Fair-Rite #2743040251) around the GRAFIX serial port connector to suppress EMI from nearby switchgear. If timeouts persist, Synchronics can test your GRAFIX board-level serial interface with an oscilloscope and replace isolation transformer ICs if they are aging. Contact us for remote pre-repair consultation.
How do I send my GRAFIX unit for repair?+
Pack the unit securely and courier it to our Vadodara workshop. Include a note with the fault description and your contact details. We will log it into our system and WhatsApp you a job number within 24 hours of receipt. Doorstep pickup is available in Vadodara, Ahmedabad, Surat, Mumbai, and Pune.
What is the cost of repairing a GRAFIX drive or PLC?+
Repair cost depends on the model and the fault. We offer a free diagnosis — once we identify the fault, we provide a fixed quotation before proceeding. Typical repairs cost 20–40% of the new unit price. We will never repair without your approval.
What warranty do you provide on GRAFIX repairs?+
All repaired units carry a 6-month comprehensive warranty covering the same fault and related issues. If the fault recurs within the warranty period, we repair it free of cost.
Do you provide a no-fix, no-fee guarantee?+
Yes. If we cannot repair your GRAFIX unit after diagnosis, you pay only the diagnosis fee (₹500–₹1,500 depending on the product). The unit is returned to you at no additional charge.
GRAFIX Repair Catalog
Showing 1–3 of 3 GRAFIX products
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Send us your faulty industrial electronics. Our engineers will diagnose it and provide a detailed quote within 24 hours — with no obligation to proceed.
Free Evaluation
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48hr Turnaround
Fastest in India
6-Month Warranty
Every repair
No Fix, No Charge
Zero risk policy
Pan-India Pickup
Doorstep service