SOFRATEST Repair Services India

Yes. Synchronics Electronics repairs the complete SOFRATEST product range - hardness testing machines, automated sample prep systems, optical measurement units, and digital control electronics. We offer pan-India door pickup from all major industrial cities including Mumbai, Delhi, Pune, Bangalore, Chennai, Hyderabad, Ahmedabad, Surat, Kolkata, and Vadodara. All equipment is serviced at our ISO 9001 certified facility in Vadodara, Gujarat, with turnaround times of 5-10 working days for most repairs.

Absolutely. Synchronics provides certified recalibration of SOFRATEST hardness testers against NIST-traceable dead-weight standards and hardness reference blocks. We perform Vickers (HV), Rockwell (HRC, HRB), Brinell (HB), and Knoop (HK) scale calibration. All recalibration work includes detailed certificates documenting load accuracy, optical alignment, and measurement repeatability - essential for ISO 9001, TS16949, and AS9100 audits across Indian manufacturing plants.

Inconsistent readings typically indicate load cell drift, optical misalignment, indenter wear, or reference block degradation. Our engineers perform full diagnostic testing - load linearity checks, microscope optics alignment, indenter geometry inspection, and measurement uncertainty analysis. We identify whether the issue is mechanical, optical, or electronic, then repair or replace the faulty module. A full machine diagnostic costs approximately INR 2500-4000 and typically resolves the root cause.

SOFRATEST is based in Italy and spare parts must be imported, typically requiring 4-6 weeks for delivery. However, Synchronics maintains strategic stock of common wear items - load cell modules, stepper motors, pressure transducers, optical components, and PLC boards. For urgent repairs, we often substitute equivalent components from ABB, Siemens, or other industrial suppliers and reconfigure them within SOFRATEST systems. Contact us to check parts availability before shipping equipment.

Yes. Synchronics offers annual maintenance plans covering periodic load cell verification, optical alignment checks, hydraulic fluid analysis, firmware updates, and calibration recertification. For high-volume testing facilities, we recommend quarterly maintenance to prevent downtime. Maintenance contracts typically start at INR 12,000-25,000 annually depending on machine model and testing frequency. This protects your investment and maintains ISO compliance.

Pack the unit securely and courier it to our Vadodara workshop. Include a note with the fault description and your contact details. We will log it into our system and WhatsApp you a job number within 24 hours of receipt.

Repair cost depends on the model and the fault. We offer a free diagnosis — once we identify the fault, we provide a fixed quotation before proceeding. Typical repairs cost 20–40% of the new unit price. We will never repair without your approval.

All repaired units carry a 6-month comprehensive warranty covering the same fault and related issues. If the fault recurs within the warranty period, we repair it free of cost.

Yes. If we cannot repair your SOFRATEST unit after diagnosis, you pay only the diagnosis fee (₹500–₹1,500 depending on the product). The unit is returned to you at no additional charge.